Privacy Policy

Privacy Policy

Last updated: [05.05.2026]

Epoque Couture (“we”, “us”, “our”) operates this website and store, including all related information, content, features, tools, products, and services (the “Services”).
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our website [www.epoque-couture.com] or otherwise communicate with us.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described here.

1. Who We Are

Epoque Couture is an independent luxury resale business registered in Ireland.
For the purposes of the EU General Data Protection Regulation (GDPR), Epoque Couture is the data controller responsible for your personal data.

If you have any questions about this Policy or how your data is used, please contact us at:info@epoque-couture.com

2. Personal Information We Collect

When we refer to “personal information”, we mean any information that identifies, relates to, describes, or could reasonably be linked to you.

We may collect and process the following categories of personal information, depending on how you interact with our Services:

• Contact details – name, billing/shipping address, email, phone number
• Financial information – payment card details, transaction records (processed securely via Shopify)
• Account information – username, password, preferences, and settings
• Transaction data – items viewed, purchased, returned, or exchanged
• Communications – messages or customer service inquiries
• Device and usage information – IP address, browser type, device identifiers, and site activity via cookies

3. How We Collect Information

We collect personal data in the following ways:

• Directly from you – when you create an account, make a purchase, or contact us
• Automatically – through cookies and analytics when you use our site
• From third-party service providers – such as Shopify and Klaviyo, who assist in delivering our Services

4. How We Use Your Information

We use personal data only where lawful under GDPR and for legitimate business purposes, including to:

• Process, fulfil, and deliver orders
• Provide customer support and respond to inquiries
• Improve, personalise, and develop our Services
• Send marketing communications (if you have opted in)
• Authenticate accounts, prevent fraud, and ensure security
• Comply with legal, tax, and accounting obligations

5. Legal Bases for Processing

We process personal data under one or more of the following legal bases:

• Contract: to perform our contract with you (e.g. order fulfilment).
• Consent: where you have opted in to marketing or cookies.
• Legal Obligation: to comply with tax, accounting, and regulatory laws.
• Legitimate Interests: to improve our website, detect fraud, and operate efficiently (balanced against your rights).

6. Marketing & Communications

We use Klaviyo to send email newsletters and product updates.
You will only receive marketing communications if you have explicitly opted in.

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us at info@epoque-couture.com.
We record the date and source of consent for compliance purposes.

7. Cookies & Tracking

Our website uses cookies and similar technologies to personalise your experience and analyse site traffic.
You can manage or disable cookies through your browser settings or the cookie banner on our site.

For further details, see our Cookie Policy.

8. Sharing Your Information

We may share personal data only with trusted third parties who help us operate our business, including:

• Shopify – e-commerce hosting and payment processing
• Klaviyo – email marketing and automation
• Logistics and courier providers – for delivery of purchases
• IT, analytics, and payment security partners

All such providers act as data processors under GDPR and are bound by strict confidentiality and security obligations.

We do not sell or rent your personal information to any third party.

9. International Data Transfers

Some partners, such as Shopify and Klaviyo, process data outside the European Economic Area (EEA).
Where data is transferred internationally, we ensure an equivalent level of protection by relying on:

• Standard Contractual Clauses (SCCs) approved by the European Commission; or
• The EU–US Data Privacy Framework for certified U.S. entities.

10. Data Retention

We retain personal information only as long as necessary for the purposes described above or to comply with legal obligations.

You may request deletion of your personal data at any time (see Section 12).

11. Security

We use appropriate technical and organisational measures to protect your personal data, including:

• SSL encryption (https://)
• Two-factor authentication for admin logins
• Restricted staff access
• Regular third-party security reviews

While no system is entirely secure, we take all reasonable steps to protect your information.

12. Your Data Protection Rights (EU/EEA Residents)

You have the following rights under GDPR:

• Access – request a copy of your personal data.
• Rectification – correct inaccuracies in your data.
• Erasure (“Right to be Forgotten”) – request deletion of your data.
• Restriction – request limits on processing.
• Portability – receive your data in a machine-readable format.
• Objection – object to certain processing, including direct marketing.
• Withdraw Consent – withdraw consent at any time.

To exercise these rights, contact info@epoque-couture.com.
We may request verification of identity before completing your request.

13. Children’s Privacy

Our Services are not intended for individuals under 16.
We do not knowingly collect or store children’s personal data.

14. Third-Party Websites

Our website may contain links to external websites.
We are not responsible for their content or privacy practices.
Please review their policies before sharing personal information.

15. Complaints

If you believe your data has been handled improperly, please contact us first at info@epoque-couture.com so we can address your concern.

If you are located in the European Economic Area, you may also contact your local data protection authority.
In Ireland, this is the Data Protection Commission (DPC):
https://www.dataprotection.ie

16. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
The latest version will always be available on our website, with the effective date indicated above.

Epoque Couture
Registered in Ireland
📧 info@epoque-couture.com
www.epoque-couture.com